TERMS & CONDITIONS
PLEASE READ CAREFULLY,
if you do not agree to these terms & conditions then please do not use this site.
It is important that you read the following terms and conditions of booking carefully as they set out the contract between you and Vogue Travel Ltd ("we, us and our"). .Vogue Travel S6903 our company is registered in Companys House under the following company number 5903905 / VAT number 885 3285 84
We act as The Global Travel Group plc in connection with the sale of travel products.
Unless specified as the operator, The Global Travel Group plc is the agent of ATOL Protected Tours and other principals.
The details of each type of booking (e.g. package, flight only, and accommodation only) are detailed below.
Should you require any clarification of these terms and conditions, please ask a Vogue Travel consultant before confirming your booking. These terms and conditions do not affect your statutory rights as a consumer.
MaldivesSuperdeals is a trading name of Vogue Travel Ltd , Any bookings made through MaldivesSuperdeals.com are governed by the terms and conditions of Vogue Travel (UK) Limited. These are set out below.
Package holiday terms and conditions
Package Holidays - A package holiday is defined as a flight and accommodation plus any additional components that are booked and paid for as one package price in one transaction. These bookings will be covered by the relevant operators ATOL bond for which we will act as the agent.
Operators' Booking Conditions/Fair Trading Terms - The booking conditions of the tour operator or supplier your holiday is booked with are in addition to the Vogue Travel terms and conditions. Together these form the terms and conditions of your booking. You should, therefore, read the booking conditions in the relevant Tour Operator's or suppliers brochure or on their website. These conditions apply to all bookings. If you are unsure of were to locate these from please ask one of our team who will happily provide you with all terms & conditions of both ourselves and that of the Tour Operator involved in the booking.
Allocated on Arrival, Square Deals, Sun Deals, Late Deals, etc... - This means that the standard of accommodation and board basis are guaranteed, but the accommodation is allocated upon your arrival by the tour operator. These holidays are ideal for people who want to book late and who are flexible, but not appropriate if you want to be in a specific location (e.g. near the beach/resort centre/piste) or require your accommodation to have certain features (E.g. a swimming pool or no steps). When this type of late holiday is booked, you should be familiar with the tour operator's extra terms and conditions, which normally include a baggage allowance of 15kg per person.
Goa and Kerala - The Indian authorities will not permit Indian passport holders to travel on Charter Flights. A valid visa is required by British passport holders prior to travel.
Payment terms & method - Bookings made by email or telephone with our travel consultants require full payment at the time of booking for holidays departing within 10 weeks. If you make your booking more than 10 weeks prior to your departure date you will be required to pay a deposit. Cleared funds of the full payment of the remaining balance will be required 10 weeks before departure at the latest. If we do not receive full payment within the specified timescale we reserve the right to cancel your holiday. You will not be entitled to any refund of any monies already paid.
We will advise you of all mandatory taxes, which you must pay before departure. However, many countries charge departure taxes that can only be paid locally. It is therefore recommended that you retain sufficient local currency to meet such charges. Details of departure taxes can be obtained from the relevant airline when you reconfirm your flight details.
We accept payment by Delta, Switch/Maestro, Electron , MasterCard and Visa. Customers choosing to use credit cards as a method of payment will be subject to a handling fee of 2% (charged by your credit card). No charge will be made for payments made using Delta or Switch/Maestro.
Low Deposit Scheme
If you choose to take advantage of our low deposit scheme at the time of booking your holiday, you will be advised of how much you will need to pay at this time. The balance of your holiday will then be payable 10 weeks prior to the departure date. If for any reason you need to cancel your holiday, the original full deposit of £150pp is payable upon cancellation. Failure to pay the deposit which is non refundable may result in being sued for libel.
Flight only terms and conditions
For flight only bookings we act as agents for ATOL licensed tour operators, except for no frills and scheduled flights which are e-ticketed or when the tickets are sent to you within 24 hours of payment being accepted. In these cases the airline or flight operator is the principal.
We act solely as a booking agent for the relevant supplier, and as such, have no liability whatsoever to you for any death, personal injury or loss of whatever nature you may suffer unless caused by our own negligence. Our third party suppliers have their own booking conditions and conditions of carriage, and you will be bound by these in addition to the Vogue Travel booking conditions.
Our suppliers' conditions will also apply to your contract with us, and in the event of any conflict between the suppliers' conditions and our conditions, the suppliers' conditions will prevail.
Please check your booking arrangements carefully to ensure that your flight timings and date of travel and check-in coincide with the dates of any other arrangements you have made. We will not be liable for any costs incurred as a result of your failure to do so.
Payment terms and method - Full payment is required for flight bookings at the time of booking.
We will advise you of all mandatory taxes, which you must pay before departure. However, many countries charge departure taxes that can only be paid locally. It is therefore recommended that you retain sufficient local currency to meet such charges. Details of departure taxes can be obtained from the relevant airline when you reconfirm your flight details.
We accept payment by Delta, Switch/Maestro, MasterCard and Visa. Customers choosing to use credit cards as a method of payment will be subject to a handling fee of 2%. No charge will be made for payments made using Delta or Switch/Maestro.
Amendments and cancellations - Bookings for flights may be amended or cancelled in accordance with the relevant airline or flight operator terms and conditions and are subject to their amendment and cancellation charges. These are in addition to the Vogue Travel Ltd amendment and cancellation charges detailed below.
Amendments and cancellation fees vary between each airline and flight operator according to their individual terms and conditions. Please visit your airline / flight operators' website to view these. You can find the name of your airline and/or flight operator at the time of booking, prior to payment, and also on your confirmation email.
Should you make an amendment to your booking the price of your new travel arrangements will be based on the prices available on the day your booking is amended. Prices may not be the same as when you booked your flight, and therefore you will be required to cover any difference in price.
Any amendment or cancellation requests must be e-mailed to enquiries@Voguetravel.gtmail.co.uk by the person who made the original booking, and paid the deposit. The e-mail must contain both your Vogue Travel AND Airline booking references which you can find on your booking confirmation email.
All confirmed flight only bookings are subject to Vogue Travel cancellation charge of a minimum of £40 per person in addition to your airline / flight operator charges. The charge for any amendment to your booking is a minimum of £25 per person.
NB. If you have to cancel for a reason covered by your insurance policy, you may be able to recover your cancellation charges. Please check this with your insurance company.
Most scheduled airlines do not allow changes, and therefore full cancellation charges will usually apply. Most 'no frills' airlines have cancellation charges of 100% from time of booking. No refunds are available.
Ticketing - Your tickets (where applicable) and any other documents relating to your booking will be sent to the address which you give us at the time of booking. Provided we have received payment for the total cost of the travel arrangements, we will dispatch your tickets (where applicable) to you 10-14 days prior to departure.
For bookings made within 2 weeks of departure if it is necessary for us to make arrangements for you to collect your tickets from the departure airport, these bookings will incur a delivery charge which will be specified at the time of booking and is non-refundable.
Please note that two airlines may share the same services, therefore a flight may not be operated by the airline whose designated code is shown on your itinerary and ticket.
IT IS IMPERATIVE THAT YOU CHECK ALL DETAILS OF YOUR TRAVEL DOCUMENTS. IF THERE ANY INACCURACIES OR YOU HAVE ANY OTHER QUERY PLEASES CONTACT US IMMEDIATELY.
Flight and Other Travel Timings
All flight timings shown on your confirmation email or tickets are estimates only. They are provided by your airline and are subject to various influences including Air Traffic Control restrictions, weather conditions, aircraft maintenance and the ability of passengers to check in on time. We do not have any liability to you for any delays or for any schedule alterations.
Flight Reconfirmation
It is your responsibility to ensure that you reconfirm the departure date and times of all your flights prior to departure. This is particularly important for non-UK departures. Please refer to your airlines website for their contact details.
Our Liability to You
Our responsibility is to make arrangements on your behalf with the airline / operator for the booking of air transport but we do not have any responsibility for the operation of the air transport itself. Our liability to you is restricted only to events arising from our own negligence.
Denied Boarding
Where a flight reservation is downgraded or a flight is cancelled, delayed, or boarding is denied in circumstances that would entitle you to compensation under the Denied Boarding Regulations 2004, then you must claim the appropriate sums directly from the airline. Any sums received by you in this respect represent the full amount of your entitlement to compensation for all matters which fall within the scope of the Denied Boarding Regulations.
Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your flight booking.
Insurance
It is a condition of booking with every tour operator that you have adequate insurance cover. Such insurance will ensure that you are properly covered against unexpected cancellation charges, medical costs that might be incurred while you're away, loss of money, or belongings, or personal liability claims. Please note that the cover offered by most credit card companies is rarely adequate for package holiday or holiday flight bookings.
If you require insurance cover, Vogue Travel will be pleased to arrange it at the time of booking, though you are free to make your own arrangements. We offer an excellent low-cost scheme which comes with a price guarantee. If you purchase Vogue Travel insurance and decide that the cover provided does not meet your specific requirements, you may return the certificate to us within 14 days of purchase and a full refund of the premium will be made to you provided you have not travelled and have not made or are not intending to make an insurance claim. If you attempt to travel without adequate insurance you may be refused boarding, and you will be responsible for any costs incurred.
Lost/Stolen Flight Tickets
If you lose your flight tickets or they are stolen before you leave the, certain airlines will not issue a replacement. You would then be required to purchase a new ticket and there may be a delay of up to 12 months before you receive any refund from the airline. If the airline concerned does issue a replacement ticket, we will require payment from you of a minimum of £25 per ticket administration fee plus any charges the airline make. If your ticket is lost or stolen after you have left the UK, certain airlines will not issue a duplicate. You will need to purchase a new ticket locally, at the local fare. When you return to the UK you can apply directly to the original airline for a refund on your lost and unused ticket, but any refund will be entirely at the discretion of the airline and it can take up to 12 months before the airline make any refund.
Airline Refund Procedures
The refund policies operated by airlines vary greatly. If you return your unused ticket to us we will present it to the relevant airline for assessment. If the airline agrees to issue a refund, we will forward such refund to you less cancellation or administration charge. If you paid us by credit card, we will refund the amount due to you on your credit card, otherwise the refund will be made by cheque. Please note that any refund for part used/return halves of tickets is always less than pro-rata rate. Refunds usually take 10-12 weeks to process, but in some cases may take longer. Tickets returned more than one year from their date of issue are classed as expired by the airline and generally have no refund value at all. We recommend that tickets being sent to us for a refund are sent by recorded delivery post.
For complaints arising from flight only bookings, we will act as a liaison between you and the supplier, to try to assist in resolving the problem. If we cannot help and you wish to take matters further, you must contact the supplier directly.
Terms and conditions relevant to single component bookings
A single component is an individual item such as accommodation only, car hire, transfers or a sightseeing ticket.
When you purchase a single component from us you are bound by our suppliers terms and conditions in addition to the Vogue Travel terms and conditions. You will find the name of our supplier by their booking reference on your voucher and email confirmation from us.
When you book a single component we act solely as a booking agent for the relevant supplier and have no liability to you for any death, personal injury or loss of whatever nature you may suffer unless caused by our own negligence. It is your responsibility to check the dates of your booking with us correspond with any other arrangements you have made. We will not be liable for any costs incurred as a result of your failure to do so.
Price Increases
Price increases may occur at any time prior to full payment being received from you, and you will be liable to pay any such increases in full.
Transfer of Bookings
Transfer of any type of booking is subject to the supplier's own terms and conditions and the applicable amendment or cancellation charges, and in addition to the Vogue Travel terms and conditions.
Cancellation/Amendment
Bookings for Single Components may be amended or cancelled in accordance with the relevant supplier's terms and conditions and are subject to the supplier's amendment and cancellation charges in addition to the Vogue Travel holidays terms and conditions. Vogue Travel will charge a minimum of £25 per amendment and £40 per person for a cancellation.
In addition to these charges, the accommodation proprietor may make additional charges. These will be notified at the time we are instructed to make the change to your booking. Also, if the changed arrangements are more expensive than those on the original booking you must pay the price difference.
Terms and conditions relevant to all bookings
Accuracy - The facilities provided on this site are maintained and updated by Vogue Travel Ltd . All holidays and discounts displayed are subject to availability and certain terms and conditions.
Vogue Travel Ltd cannot be held responsible for any incorrect information featured. However, we take every reasonable measure to ensure that all details are correct at the time of entry.
Holiday star ratings - There is no standard method of rating hotel and apartment accommodation across the world. Many counties have differing official and unofficial ways of assessing properties and some do not rate holiday accommodation at all. UK tour operators offer a variety of rating systems including Stars, Shields, Suns, Flames, Diamonds, "T"s and "A"s. For the sake of simplicity we show all these different symbols as stars. Please note that in most situations the number of stars represents the Tour Operator rating, based on their view of the accommodation, and is not necessarily the same as any other official or unofficial rating. These ratings our for your guidance only as these ratings can also differ between Tour Operators selling the same accommodations. Please refer to the accommodation description for a more accurate guide as Vogue Travel / Maldives Superdeals will not be held responsible for any misinterpetations regarding resort ratings.
Complaints - If you are not satisfied with any aspect of your travel arrangements please bring the matter as soon as possible to the attention of the relevant person (for example, the tour operator representative, airline or hotel staff). If they cannot help you must contact us on the telephone number supplied to you on your confirmation email and we will do everything reasonably possible to deal with the matter. If you are still not satisfied please write to our offices in the UK within 28 days of returning home. If you have special needs, which prevent you from writing to us then, where possible, we will accept details of your complaint over the telephone.
The address to send complaints to is:
Customer Services Department
Vogue Travel Ltd
51 Deganwy Quay
Conwy, North Wales
LL31 9DQ
E-mail: sales@Vogue-travel.com
Telephone: 0845 094 3599
Fax: 01492 596682
We would point out that failure to follow the above procedures and/or failure to complain within 28 days of your return, may reduce or extinguish any rights you have to claim compensation from us, or from any relevant supplier.
Correct Spelling of Names, Titles - All names, titles and initials of those travelling should be correctly given at the time of booking. Changes cannot be made at a later date without extra charges being incurred and sometimes cancellations. For these amendments along with the charge of amendment from the Tour Operator we will also charge a £25 administration fee.
Costings - All costings are subject to final confirmation as on the Tour Operator invoice. Errors and omissions are excepted. Children's discounts are all subject to the correct age of the child being given as at the last date of the holiday.
Pricing Errors - Vogue Travel ltd endeavours to ensure that all pricing information on its website is accurate. However, on very rare occasions, errors do occur. Should such an error occur, either through our own fault or the fault of our suppliers, we will contact the customers concerned within 48 hours. We reserve the right to cancel your booking and will provide a full refund. If your booking is cancelled by us within 48 hours you will not be entitled to any compensation.
Credit and Debit Card Payments - A charge of only 2% is made for Credit Card payments and Debit Cards (Delta/Switch/Maestro/) are accepted free of charge.
Cancellations - Cancellation will incur charges applied by the tour operator on a sliding scale of up to 100%. Cancellation must be made in writing by the lead passenger and sent to Vogue Travel ltd , 51 Deganwy Quay, Conwy, North Wales LL31 9DQ. When a holiday is cancelled after full payment has been made, any discount taken must be repaid and claimed back from your insurance company.
Other Service Charges - Vogue Travel Limited s6903 will make the following charges in addition to any tour operator or supplier charges.
Amendment: From £25 per amendment.
Cancellation: From £40 per person cancelled.
Administration Fees
Applicable for a small selection of tour operators only and helps cover the costs associated with booking administration.
Delivery of Tickets - A lot of airlines now have ticket less systems, which means you can check in by simply quoting your booking reference. However, on airlines which still provide paper tickets we would normally expect to receive your tickets 7-10 days before departure. Your tickets are then forwarded to you without delay. For bookings made within two weeks of departure most operators arrange for you to collect your tickets at the airport, for which a separate charge is payable.
Resolving Complaints - If you have a problem during your holiday please contact your tour operators representative immediately where relevant. If you are not travelling on a package booking please speak directly with the hotel or representative of the element of your holiday which is causing a problem. Every effort will be made to resolve your complaint at the time, however where this is not possible you should make your complaint in writing within 28 days of your return, quoting your booking reference number and all other relevant information and documentation.
Our phone lines on 0845 094 3599 are open 24 hours / 7 days , however , you may be asked to leave a message on our answering service and we will contact you as soon as a consultant is available.
Flight Timings - All flight timings are provisional and could be subject to change. We will make every effort to inform you of any changes we are made aware of by the tour operator or airline.
Passports & Visas (British Citizens) and Health Requirements - It is your responsibility to ensure that you and all those travelling with you have a valid passport and any necessary visa and that you have obtained any necessary vaccinations to gain entry to any country you are visiting. We recommend that you check passport/visa requirements with the Embassy or Consulate of the country you intend to visit and that you consult your GP or the Foreign Office regarding health requirements. We will have no liability to you if you or any member of your party travel without the correct passport and visa or without the necessary vaccinations, and you will have to pay to us any costs which we incur through helping you because of any such failure on your part. All clients must be in possession of a full 10-year passport. You MUST inform Vogue Travel if you are travelling on a British Subject's Passport.
Visas - The following applies to EC passport holders. Visas are required to be purchased in advance for certain countries, including Egypt and India. Other countries, including Israel and Turkey require tourist single entry visas to be purchased on arrival. If you are not travelling on an EC passport, other rules may apply. Please check for advice with the embassy of the country you are travelling to.
Medical Advice - Please ensure that you ask a doctor for any medical advice applicable to the countries you will visit. Check what vaccinations you need with your GP at least six weeks before you travel. Make sure that any medication you need to take regularly is legal in the country you are travelling to. Pack any prescription medication in your hand luggage and take the prescription with you. If you are travelling within the EU, get a EHIC (formerly E111) from the Post Office so that you can get reduced or free emergency care.
Personal Information - We will provide your personal information, as well as any personal information you provide in relation to those other persons who form your booking party, to suppliers and carriers who might be located outside the UK and/or EU, to enable the operation of the services requested by you. If you make special requests, which include, but are not limited to, special dietary, religious or disability-related requirements, which constitute sensitive information, the relevant data will also be passed to the relevant suppliers and carriers to enable provision of the services to you.
If you are aged under 16 on your departure date you must be accompanied by an adult aged 18 or over.
Law and Jurisdiction - Your contract will be governed by English law and any disputes will be dealt with in the courts of England and Wales. If you live in Northern Ireland or Scotland, the courts of Northern Ireland or Scotland (as appropriate), can deal with any disputes.
We reserve the right to alter these booking conditions and you should check our website at the time of booking.
Data protection and Privacy
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide (such as name, address, any special needs/dietary requirements etc).
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will only however, pass any information onto any person responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers (whether in the EEA or not) we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)
Cookies
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Vogue Travel uses cookies to recognise when you return to our website. Cookies also enable us to gain information about the use of our services and to improve our site according to the preferences of our customers. Vogue Travel cookies do not contain any personally identifying information.
Marketing
Vogue Travel Ltd will never sell personal information. Our employees and associated companies are obliged by us to respect confidentiality. We will not use your information, or the information provided by you regarding friends or others in your party, for any purpose other than carrying out your booking or, provided you have requested it, to inform you of offers in the future.
